Frequently Asked Questions

Frequently Asked Questions

What time is check-in?
Standard check-in time is 4:00 PM or later.

What time is check-out?
Standard check-out time is 12:00 Noon or earlier.

Can I check-in early or check-out late?
Early arrivals and late departures are always based on availability the hotel and specific room types. We strive to accommodate the needs of all of our guests and we suggest discussing your early arrival and late departure needs directly with the hotel front desk, but please be aware that early arrivals and late departures are never guaranteed.

Arrivals before 2:00 PM and departures after 3:00 PM are subject to fees equal to 50% of your nightly room rate. Arrivals before 10:00 AM and departures after 5:00 PM are subject to full nightly rates.

Can I bring my pets?
Pets are not permitted at the Inn at Henderson's Wharf.

Where should I park?
Self-Parking is only $10.00 per day with your stay at the Inn at Henderson's Wharf. Please complete the check-in for your room and the Inn's Butler or Host will provide you with appropriate directions and credentials for our secure parking lot.

What are the driving directions to your hotels?
Please ensure that you use the following addresses when programming on-board navigation and GPS systems.

Inn at Henderson's Wharf - 1000 Fell Street, Baltimore MD 21231

Click here for printable directions.

I'm not driving… how do I get to you from the airport/train station?
Our preferred private transportation provider is ARG Limo & Car Service. Transportation arrangements can be made through The Butler, or by contacting ARG directly at 443.322.6263 or emailing arglimo@gmail.com; be sure to mention the Inn at Henderson's Wharf for preferred rates and services.

Additionally, you will find BWI Thurgood Marshall Airport and Amtrak's Baltimore Penn Station to be fully equipped with taxi-stands and shuttle services such as Super Shuttle.

What is the schedule for the Shuttle? Where does it go?
The Shuttle service is included in your daily destination fee. It operates on a fixed loop between the Harbor Magic Hotels and the Johns Hopkins Medical Campus. The shuttle operates both on a fixed schedule and on-demand depending on the time of day. As the shuttle schedule may change at any time to best suit the needs of our current guests - please check the posted schedule upon your arrival at the hotel.

Do you have refrigerators or roll-away beds available?
A limited number of personal refrigerators and roll-away beds are available at each hotel. Requests are always accepted, but they cannot be guaranteed. Personal refrigerators are available at a cost of $20 per stay, rollaway beds are available at a cost of $20 per night.

Where can I workout? What are the hours at the gym?
Harbor Magic is proud to have partnered with the area's premier health and fitness facility. MAC Wellness Center provides a wide variety of cardiovascular & strength training equipment as well as multiple salt-pure pools and group-exercises classes. MAC Wellness is a quick 1-block walk from the Pier 5 Hotel.

Hours of Operation are:
Monday - Thursday: 5:30am - 10:00pm
Friday: 5:30am - 9:00pm
Saturday & Sunday: 7:00am - 6:00pm
Note: Holidays are subject to closing or early close times.

Do you have a pool?
MAC Wellness Center offers full aquatic facilities including:

- 25 yard lap pool. 82 degrees. Perfect for lap swimming, water walking, shallow water exercise classes or swim lessons.
- TWO Warm-Water Therapy Pools. 88 degrees and 92 degrees, with balance bars, seated, standing and deep water exercise areas. Perfect for arthritis therapy, injury rehabilitation, cardiac rehabilitation, pre and post joint replacement, swim lessons, or just floating to relax. You won't want to get out of these pools!
- A huge co-ed whirlpool kept at 104 degrees to soothe sore muscles and soak away tension.
- Salt-pure Pools

Are there grocery or convenience stores nearby?
7-11 is within walking distance of a convenience store.

A Whole Foods grocery store and bakery is available in the Harbor East shopping area. Safeway is located off Boston Street. Ask your Butler for directions.  

Is there a pharmacy close to the hotel?
The CVS Pharmacies at 31 Light Street and 630 Exeter Street are the closest facilities to the hotels.

What is in my room?
Our guest rooms includes flat-panel television, remote control, telephone, wired or wireless internet access, full-size irons and ironing boards, hairdryer, bath amenities, coffee and tea service and valet dry-cleaning services.

What are the taxes and fees on my room rate?
Guest Room Rates throughout the City of Baltimore are subject to 6% State Tax and 9.5% City Occupancy Tax.

Parking Rates throughout the City of Baltimore are subject to 20% City Tax.

The Inn at Henderson's Wharf charges a nightly Hotel Services fee of $9.95 on all room rates. This includes high-speed internet access, toll-free and local calling, business center use, Harbor Magic Signature Events and Shuttle Services.

Guests traveling with reservations pre-paid through Expedia, Priceline, Hotels.com and other pre-paid internet travel providers are still responsible for this nightly fee.