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Safeguarding Our Guests

We want all our guests to feel safe, comfortable, and confident while staying with us. As seasoned hospitality professionals, we have taken preventive measures that exceed Centers for Disease Control (CDC) recommendations, American Hotel & Lodging Association (AHLA) "Safe Stay" initiatives, along with State, Federal and local guidelines to ensure that a clean, safe, healthy environment is provided for our guests and staff.
Please be assured we always adhere to best practices and the highest standards to ensure that any and all commonly touched surfaces throughout the hotel are thoroughly washed, cleaned, and sanitized throughout the day. As we have changed how we operate in order to be socially responsible, we wanted to share what we are doing to assure you it is safe to stay with us.
  • Our associates in all departments have undergone specific Coronavirus training to ensure the highest levels of health and safety, and hygiene procedures.
  • Our associates have been trained to wash their hands with soap and water for at least 20 seconds or use alcohol-based hand sanitizer every 60 minutes and immediately after any of the following activities: using the restroom, touching the face, cleaning, sweeping, mopping, smoking, eating, drinking, after removing any personal protective equipment, going on break and before or after starting a shift.
  • All our associates must have their temperature checked before entering the workplace. If an associate is showing symptoms of COVID-19 such as a fever, cough or shortness of breath, they have been advised to NOT come to work.
  • Every associate is required to wear a mask while on property and use gloves and goggles if their responsibilities require them such as housekeeping, public area attendants, engineers and anyone that may come in direct contact with guests. All associates have been provided training on proper usage and disposal of such items.
Physical Distancing
Our role in the hospitality industry has always been to bring people together but until it is safe to do so, we ask that you stay at least six feet away from others not traveling with you while standing in line, using elevators, or sitting in public spaces.
  • In areas where there is high traffic, we have added floor markings and signage so you know where to stand to comply with physical distancing.
  • We encourage you to utilize mobile check-in if available and express checkout. Please make sure we have your current email address on file to ensure delivery of your final folio and/or cell number to text you the information
  • All meeting and banquet set-ups will allow for physical distancing between guests. After every event, the room will be cleaned and disinfected.
During your stay
To expedite the check-in process, please contact the hotel prior to your arrival to ensure we have all your necessary information such as all guest names occupying the room, mobile phone number and email address.
Arrival Experience
All guests will be asked to utilize hand sanitizer located throughout the property, wear a mask at all times they are outside of their room (subject to local ordinances), practice physical distancing and limit contact with associates as much as possible.
  • Associates will not open doors of cars, taxis or Uber/Lyft rides.
  • If a guest requests luggage assistance, the associate will wear gloves to handle luggage and sanitize the bell cart after each guest is assisted. Associates will not enter guest rooms and will place luggage outside the room for guests to bring in on their own.
  • Guests will be asked to swipe their own credit card where possible.
  • Signage is posted to inform guests to wait for the next empty elevator if an elevator is occupied
  • Elevator button panels are disinfected by an associate at least every hour.
  • We ask all guests to utilize stairs whenever possible.
  • We are spending extra time using sanitizing methods in advance of your arrival and our staff will avoid entering a room that has been cleaned.
  • Our disinfectant products meet EPA criteria for use against SARS-CoV-2, the virus that causes COVID-19.
  • We have increased the frequency of deep cleaning and disinfecting surfaces of public touch points throughout the day including but not limited to elevator buttons, door knobs, handles, faucets, hand rails, pool chairs, trash-receptacle touch points, key pads, luggage carts, stairwells, fitness center, counters, dining surfaces and seating areas.
  • After checkout, rooms are sanitized following strict industry cleaning procedures with particular attention paid to disinfecting door handles, hard surface furniture, tables, nightstands, furniture knobs and handles, light switches and thermostats, drapery pull handles, telephone and keypad, remote control, alarm clock, television, safety latch and peephole, trash receptacle, faucet handles, toilet and shower handles.
  • All laundry will be washed using the highest appropriate water setting as recommended by the CDC.
As we continue to monitor the constantly changing situation surrounding COVID-19 and modify our operation as needed, please check our website for updates. If you have any questions or concerns, please contact the hotel directly. We look forward to welcoming you!
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